betjili's Privacy Policy

1 Definitions and Scope

This privacy policy applies to all services, websites, and related applications of the betjili platform. Here, "user" refers to any person, registered or unregistered, who visits or uses the platform. "Personal information" refers to any information that can directly or indirectly identify a person.

betjili treats user privacy as its highest priority in operating and developing its platform. This policy is based on applicable data protection laws in Bangladesh and international best practices. Continuing to use our services means you have read and agreed to this policy. This policy should be read alongside our Terms and Conditions, as both apply to your account and use of our services.

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2 Types and Methods of Data Collection

betjili collects user information in various ways. Below is a detailed description of the information collected from the registration process through to everyday use.

2.1 Information Provided Directly

Information you provide when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (for verification purposes)
• Payment information (mobile banking numbers such as bKash, Nagad, Rocket, Upay)

2.2 Automatically Collected Information

When you use the betjili platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Time spent on the platform and list of pages visited
• Transaction history and betting records
• Login and logout times

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as payment processors or identity verification service providers. This information is used only to ensure security and prevent fraud.

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3 Purpose of Data Use

betjili uses collected information only for specific and legitimate purposes. The main purposes are listed below:

• Account Management: Completing registration, login, and account verification processes.
• Service Delivery: Ensuring all core services including betting, casino games, deposits, and withdrawals.
• Security and Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Customer Support: Providing assistance via 24/7 live chat and email, and resolving issues.
• Promotional Communications: Informing you about bonuses, offers, and updates (based on your consent).
• Legal Compliance: Adhering to applicable laws and regulations.
• Platform Improvement: Analysing user experience to improve service quality.

betjili will never use your information beyond the purposes stated above. If your information needs to be used for any new purpose, you will be notified in advance.

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4 Data Storage and Security

betjili takes industry-standard technical and organisational measures to protect your information. The key aspects of our security system are described below:

4.1 Encryption

All data transmitted on the website is protected through SSL (Secure Sockets Layer) encryption technology. Passwords and sensitive information are always stored in encrypted form — no betjili employee can view them in plain text.

4.2 Access Control

Among betjili's internal staff, only authorised individuals can access your information. This access is strictly controlled and a log is kept of every access.

4.3 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

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5 Sharing Data with Third Parties

betjili does not sell or rent your personal information to any third party. However, in certain circumstances sharing information may be necessary:

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals.
• Identity Verification Services: Specialist third-party organisations are engaged for account verification and fraud prevention.
• Legal Authorities: Information may be provided to relevant authorities in response to a court order or legal obligation.
• Technology Service Providers: Technology companies that assist in operating the platform, who work under confidentiality agreements.

Whenever information is shared with third parties, strict agreements ensure that they use the information only for the specified purpose and maintain appropriate safeguards.

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6 Cookies and Tracking Technologies

betjili uses cookies and similar tracking technologies on its platform. These technologies help improve your experience and keep the platform running smoothly.

6.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring core functionality. They cannot be disabled.
• Performance Cookies: Used to analyse how much various pages of the website are being used.
• Functionality Cookies: Used to remember your preferences and settings, such as language selection.
• Advertising Cookies: May be used to show relevant advertisements based on your interests.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling certain cookies may cause some betjili features to not work properly. See your browser's help section for more details.

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7 Your Rights and Controls

betjili respects your rights regarding your information. Your main rights are described below:

• Right to Access: You can request at any time to know what information betjili holds about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request that information held about you be provided in a structured format.
• Right to Withdraw Consent: You can withdraw consent to promotional communications at any time.

To exercise these rights, contact our customer support team. We will process your request in a timely manner. You can find more details about controlling your account in our Responsible Gaming Guidelines.

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8 Protection of Minors' Data

All betjili services are for persons aged 21 and above only. We do not intentionally collect or store information from anyone under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account.

Age is verified during registration. If someone registers using a false age, the responsibility lies entirely with that individual. betjili bears no liability in such cases and reserves the right to permanently close such accounts.

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9 Policy Changes

betjili reserves the right to update this privacy policy at any time. If significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified via email or platform notification.
• Continued use of the platform after changes means acceptance of the new policy.

We recommend that you review this policy regularly. To learn more about betjili, visit our about page.

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10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, contact our customer support team. betjili provides support in both Bengali and English, 24 hours a day, 7 days a week.